Privacy Policy

We collect information you voluntarily provide when you:

• Make a reservation or enquiry through our website or contact form
• Create a guest profile
• Contact our support or concierge team
• Subscribe to communications from us

This may include your full name, email address, phone number, home address, government-issued ID details (required for check-in verification), and payment information.

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This data is collected via cookies and similar tracking technologies.

We use the information we collect to:

• Process and confirm your bookings and payments
• Communicate with you about your reservation, check-in details, and any changes
• Provide concierge and guest support services
• Verify your identity prior to or during your stay
• Improve our website, services, and guest experience
• Send you relevant promotional offers and updates (only with your consent)
• Comply with legal and regulatory obligations

We will never sell your personal data to third parties.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyse site traffic.

Types of cookies we use:

• Essential cookies: Necessary for the website to function (e.g. session management, booking flow).
• Analytics cookies: Help us understand how visitors use our site so we can improve it.
• Preference cookies: Remember your settings and preferences.

You can disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our booking system.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (to securely handle transactions)
• Email and communication service providers
• Analytics and website performance tools

These providers are contractually obligated to use your data only for the purposes we specify and to maintain its confidentiality. We may also disclose your information if required by law or to protect the rights, property, or safety of our company, guests, or staff.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for a minimum of 5 years for financial and legal compliance purposes.

Once your data is no longer required, we securely delete or anonymise it.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Object to or restrict certain uses of your data
• Withdraw consent to marketing communications at any time
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at bookings@tripleoakapartments.com. We will respond within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. For significant changes, we may notify you directly by email.

We encourage you to review this page periodically to stay informed about how we protect your information.